When you contact Dettling Immobilien GmbH (hereinafter referred to as “we” or “us”), personal data that falls under the Data Protection Act (DSG) and the Data Protection Ordinance (DSV) is generally also processed. This data typically includes name, e-mail address, telephone number and personal information in connection with contractual relationships with us. In addition, technical data that can be assigned to a person is considered personal data (in particular cookies, see below).
This privacy policy explains the nature, scope and purpose of the processing of personal data by us.
The legal basis for our data processing is specifically Art. 5-9 FADP (“Terms and principles”). The measures we take are based on the “Industry Recommendation on the Revised Data Protection Act” issued by SVIT Switzerland.
In order to protect the managed data against manipulation, loss, destruction or access by unauthorized persons in accordance with the current state of the art, we use modern technical security measures and improve these on an ongoing basis.
The personal data we process includes sensitive personal data within the meaning of the FADP. Particularly sensitive personal data is only processed on a case-by-case basis and following a corresponding declaration of consent (e.g. debt collection register extracts, creditworthiness information).
Every person has the right to request information from us free of charge in accordance with Art. 25 FADP as to whether personal data relating to them is being processed. From the second request for information within 12 months, we may charge a fee to cover the costs (in accordance with Art. 19 para. 2 GDPR maximum CHF 300).
Subject to the requirements of Art. 28 para. 1 FADP, every person has the right to request that we provide them with the personal data they have disclosed to us in a commonly used electronic format.
Requests for information and surrender should be sent to: info@dettling-immobilien.ch
In the rental process, personal data of owners, prospective tenants and tenants is collected insofar as this is necessary for the process or for rental agreements. With the disclosure of personal data by the persons concerned, they declare their consent to data processing.
We inform data subjects during the rental process that we obtain personal data from third parties (namely credit reports). We inform the data subjects in an appropriate manner about the source of the personal data obtained externally. Personal data of prospective tenants is deleted after the rental process has been completed, unless the process results in a rental or the data subject gives consent for the personal data to be used for a later rental process.
Personal data collected prior to the entry into force of the DPA from current rental orders and rental agreements will be processed without further notice. Personal data of prospective tenants that was collected before the revised DPA came into force will be deleted unless consent to data processing has been given.
Tenancy agreements and the associated personal data are stored for 10 years after the last contractual performance (usually settlement of ancillary costs or reimbursement of the rent deposit) in accordance with the principles of the general limitation period (Art. 127 OR).
In the marketing process, personal data of sellers, prospective buyers and buyers is collected insofar as this is necessary for the process. With the disclosure of personal data by the persons concerned, they declare their consent to data processing.
Personal data of sellers and buyers as well as documents relating to the process are stored for a period of 5 years (complaint and limitation period according to SIA).
All personal data of prospective buyers will be deleted after completion of the marketing process, unless the person concerned gives consent for the personal data to be used for a later marketing process. The right to anonymized storage remains reserved.
Persons from consultancy mandates are stored for 2 years after the end of the consultancy mandate. The right to anonymized storage remains reserved.
We work with a wide range of external partners to provide our services. The condition for cooperation is that the data processing of the contract processors complies with the GDPR. In individual cases, the relevant data protection provisions may differ from ours.
The disclosure of personal data to cooperation partners takes place exclusively for the purpose of fulfilling our services and only to the extent necessary for this purpose. We inform data subjects about the disclosure.
Data processing servers may be located and processors may be based abroad. However, we only work with processors who undertake to process data in compliance with the GDPR.
Personal data in our customer relationship management system (CRM system) only includes the information required for the contact or business relationship. The personal data is stored for 2 years after the last customer contact and then deleted. We reserve the right to store anonymized data.
We offer certain services via a personal customer/user account on our servers. By opening a customer/user account, data subjects consent to us processing (saving, storing, using, etc.) their personal data, creating evaluations from their use to improve our services and contacting the data subjects.
A personal customer/user account can be deleted by the data subject at any time. The personal data will be removed from our databases within 3 months. We reserve the right to retain anonymized data.
We refrain from making the use of our digital information services dependent on a customer/user account.
Personal data is stored on our servers for the dispatch. Recipients have the option of viewing, editing and deleting personal data at any time.
We do not send unsolicited newsletters.
We store our e-mail traffic for a period of 1 year from the last e-mail traffic in a conversation history, if an ongoing business relationship or similar does not require longer storage.
Personal data from digital contact forms will be deleted from our web servers within 1 month. Further processing takes place via e-mail, telephone or personal contact.
Personal data from registrations for and participation in events that we organize will be deleted after 1 year.
For addressed advertising mailings via letter post, we use addresses that we use once in accordance with the terms of the contract. For paid postings on social media, we use the contact details of the respective providers.
Where necessary for our services, we incorporate credit information from the provider Creditreform AG into our decisions (e.g. for rentals). The persons concerned should contact Creditreform AG directly to obtain a self-disclosure.
In our company, we use automated individual decisions for the rental process that fall under the exemptions pursuant to the FADP. Specifically, this means that all automated individual decisions are reviewed by a natural person and changed if necessary.
In the interests of data security, we regularly create backups of our business data, which are stored on data carriers and cloud services in Switzerland. The frequency of data backups is based on relevant recommendations.
Data security is an important concern for us. Our measures to protect against unauthorized access are based on the recommendations of the federal government’s National Cyber Security Centre (NCSC).
In addition to our own domain, the website also includes project-related websites and services from service partners. Visitors to the website are not obliged to provide personal data unless we indicate this in individual cases.
Cookies are data that are stored by our websites on the user’s end device via the browser. On the one hand, the cookies we use serve to increase and improve the user-friendliness of our websites. On the other hand, cookies help to collect statistical data on website usage and to use the data obtained for analysis and advertising purposes.
Some cookies are automatically deleted from your end device as soon as the browser is closed (so-called session cookies). Other cookies are stored for a specific period of time that does not exceed 2 years (persistent cookies). In addition, we may also use so-called third-party cookies, which are managed by third parties in order to offer certain services.
You can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. However, we would like to point out that the use and in particular the ease of use are restricted without cookies. Furthermore, users can adjust the cookies when visiting the websites via the relevant notice.
We automatically collect a range of technical data, which is personal data, every time this website is accessed.
These are:
Server log files are not merged with other personal data. We collect server log files for the purpose of administering and improving the website and detecting and preventing unauthorized access. Server log files are collected and analyzed by our contract processors (IT service providers).
The server log files with the above-mentioned data are deleted after 6 months at the latest, unless there is a legitimate interest or a service-oriented request. We reserve the right to store the server log files for longer if there are facts that suggest unauthorized access.
Zug, November 25, 2024
